At Jasmin Create, we want you to be satisfied with your purchase. Please review our returns and refunds policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible:
- The item must be unused, undamaged, and in its original packaging.
- The item must be in the same condition as when it was delivered.
- Proof of purchase is required.
How to Request a Return
To request a return, email [email protected] with your order details and reason for return. Our team will provide instructions for the return process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be provided in cash only at the time of item pickup or as communicated during the return process.
Non-Returnable Items
Some items may not be eligible for return, such as custom-made products or items marked as final sale. This will be communicated at the time of purchase.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact [email protected] within 48 hours of delivery. We will arrange a replacement or refund.
Contact
For any questions regarding returns or refunds, please email [email protected].